让我们面对现实

嗨，LFI管理团队!在不到两周的时间里，我去了两次LFI SM Marilao分店(12月30日做睫毛延伸，1月7日做面部清洁)。我去年(3月或4月)也烫过睫毛。我必须说，我所获得的服务是值得我投资的钱。然而，我相信任何服务或产品都不可能完全令人满意，如果没有一个关键方面，这可能是所有类似业务/行业的最佳资产，也是最糟糕的滑铁卢——让客户满意。坦率地说，我对你们SM Marilao分行从接待员到助理/服务员(检查专家空缺的女士)为客户提供服务的方式感到失望。在我12月30日去的时候，我试着去想，也许那天他们太忙了，今天是假期。为了验证这是否只是一个例外，我决定在1月7日的拜访中观察他们是如何对待其他客户的，我是对的——这两个人真的需要被提醒，至少应该适当地欢迎和容纳客户。微笑或愉快地打招呼显然不是他们的菜。他们甚至不能保持眼神交流，即使只是出于礼貌。 While I was having my facial treatment, these things kept running on my mind: Are they beig paid right or not? Were they already working for extended periods? Were they able to have their meals on time? Did I annoy them, were they suffering from body ache or something? Do they like their job? As I paid my bill, I tried to reach out by approaching them in a friendlier tone, but nothing changed on how they treated me. I even said "Thanks" twice just to hear the receptionist's sweet "You are welcome, Ma'am". But she just said "Thank you" as she continued checking on papers. Moreover, if I did not ask, they will not inform me of the things that I should do for the follow-ups. On the other hand, they were cheerful as they chat to other staff. Sensitive customers who want to relax might even find this annoying. I witnessed how they jokingly talk to each other. Hopefully, you'll take these things constructively so that when my appointment day comes, I will finally feel the improvement of your staff, especially to your frontliners. Thank you.